Filling a gap

Disaster management is now a key area in government planning. A critical gap exists in quickly notifying residents in the event of an emergency. Currently, procedures generally rely on the media disseminating the message. While this can be somewhat effective in daylight hours, it is critically ineffective at night.

Complimentary disaster management

OnCall EmergencyContact (OCEC) is designed to complement existing emergency notification channels by covering flaws in current methods.

OCEC provides an effective communications medium for councils and local governments. In the event of an emergency, key personal have the ability to active a notification at a moments notice via the OnCall 24/7 support line.

Here are some examples of how OnCall services can benefit government departments.

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An example of residents being notified by a council or mains water outages

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Emergency Notification from a Council to its constituents.

Live statistics are available as the notification is running and we can keep key government staff informed as to the progress. As an additional feature, each call that is delivered has a unique Caller-ID presented. If a community member misses a call they can redial that number and they will be presented with the same outgoing notification message.

Scalable solutions exist for Governments and local councils. This enables up to tens of thousands of people to be contact each hour in the event of an emergency. All our OCEC services come with a fully backed service level agreement relating to the key capabilities of the system.

Work Order Dispatch:

Local councils and many governments depend on field-based workers to conduct their day-to-day business. Mobilizing a field-based workforce with maximum efficiency is essential to the delivery of services to constituents and the efficient operation of government.

Through utilization of OnCall FirstContact Smart IVR systems, council call centre staff can provision detailed work service orders to field staff. These automated messages can include address details, service issues and any other relevant information.